Znuny is a continuation of the (OTRS) Community Edition. Znuny is used in a variety of ways. Some of the most popular are: Customer Service, Human Relations, IT Service Management, Facility Management, Association Management
The main aim of this project is to provide a maintained and stable version of the well known ticket system and improve it with new features.
This is free and open source software.
Key Features
- Provides corporate-level ticket management for service desks and support teams.
- Unifies email, phone, web portal, API, and monitoring alert communications in ticket histories.
- Offers automation for routing, classification, escalation, notifications, and state management.
- Includes granular security and permissions controls for teams with complex access requirements.
- Supports reporting, dashboards, configurable workflows, dynamic fields, and extensive customization.
Website: www.znuny.org
Support: GitHub code repository
Developer: Znuny GmbH
License: GNU General Public License v3.0
Znuny is written in Perl. Learn Perl with our recommended free books and free tutorials.
Related Software
| Issue Tracking Systems | |
|---|---|
| Zammad | Web based open source helpdesk/customer support system |
| Request Tracker | Mature enterprise-grade issue tracking system |
| MantisBT | Issue tracker implemented in PHP and using MySQL as a database |
| osTicket | Customer support ticket system |
| Fossil | Distributed version control system, bug tracking system and wiki server |
| Bugzilla | Bug Tracking System available through a web interface |
| Roundup | Simple-to-use and install issue-tracking system |
| Trac | Issue tracker implemented in PHP and using MySQL as a database |
| Redmine | Flexible project management web application |
| Flyspray | Simple, web-based bug tracking system written in PHP |
| Znuny | Fork of OTRS |
| Eventum | User friendly and flexible issue tracking system |
| FlowInquiry | Manage tickets, workflows and SLA tracking |
| Pachno | Friendly issue tracking |
| OpenSupports | Simple ticketing system |
| Phorge | Ccmmunity-maintained fork of Phabricator |
Read our verdict in the software roundup.
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| Customer Service Trouble Ticketing Software | |
|---|---|
| Zammad | Web based helpdesk/customer support system with bags of features |
| Request Tracker | Mature enterprise-grade issue tracking system |
| osTicket | Widely-used lightweight support ticket system |
| Roundup | Simple to use and install issue tracking system |
| Libredesk | Self-hosted omnichannel customer support desk |
| FreeScout | Self-hosted help desk and shared mailbox application |
| Frappe Helpdesk | Customer service and ticket management application |
| Znuny | Fork of OTRS |
| OpenSupports | Simple ticketing system |
Read our verdict in the software roundup.
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