LibreDesk is a self-hosted omnichannel customer support desk for managing customer conversations from a unified inbox.
It brings live chat, email, automation, team permissions, SLA management, and customer satisfaction tools together in a single deployable application with a Go backend and Vue.js frontend.
This is free and open source software.
Key Features
- Unified inbox for handling live chat, email, support, billing, and sales conversations.
- Embeddable live chat widget for real-time website visitor support.
- Automation rules for tagging, assigning, and routing conversations.
- Granular role-based permissions for teams and individual agents.
- Macros, custom statuses, snoozing, CSAT surveys, SLA management, webhooks, and activity logs.
Website: github.com/abhinavxd/libredesk
Support:
Developer: Abhinav Raut
License: GNU Affero General Public License v3.0
LibreDesk is written in Go and JavaScript. Learn Go with our recommended free books and free tutorials. Learn JavaScript with our recommended free books and free tutorials.
Related Software
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| Zammad | Web based helpdesk/customer support system with bags of features |
| Request Tracker | Mature enterprise-grade issue tracking system |
| osTicket | Widely-used lightweight support ticket system |
| Roundup | Simple to use and install issue tracking system |
| OpenSupports | Simple ticketing system |
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