Frappe Helpdesk is a customer service and ticket management application designed to help teams manage support requests from a central interface.
It provides separate views for agents and customers, supports ticket assignment workflows, includes service level agreement tracking, and offers self-service options through a knowledge base. The software is built on the Frappe Framework and is intended for organizations that want a customizable helpdesk system they can deploy and adapt to their own support processes.
This is free and open source software.
Key Features
- Agent and customer portals for submitting, tracking, and managing support tickets.
- Customizable SLA rules for monitoring response and resolution targets.
- Assignment rules to route tickets based on priority, issue type, or workload.
- Knowledge base for publishing help articles and reducing repeated support requests.
- Saved replies for faster and more consistent responses to common queries.
Website: github.com/frappe/helpdesk
Support:
Developer: Frappe
License: GNU Affero General Public License v3.0
Frappe Helpdesk is written in Python and TypeScript. Learn Python with our recommended free books and free tutorials. Learn TypeScript with our recommended free books and free tutorials.
Related Software
| Customer Service Trouble Ticketing Software | |
|---|---|
| Zammad | Web based helpdesk/customer support system with bags of features |
| Request Tracker | Mature enterprise-grade issue tracking system |
| osTicket | Widely-used lightweight support ticket system |
| Roundup | Simple to use and install issue tracking system |
| Libredesk | Self-hosted omnichannel customer support desk |
| FreeScout | Self-hosted help desk and shared mailbox application |
| Frappe Helpdesk | Customer service and ticket management application |
| Znuny | Fork of OTRS |
| OpenSupports | Simple ticketing system |
Read our verdict in the software roundup.
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