OpenSupports – simple ticketing system

OpenSupports is an open source ticket system for giving support to your clients.

It provides you with a better management of your users’ queries. They send you tickets through OpenSupports and you can handle them appropriately.

The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support. It also let you to write articles for common issues or FAQs.

Features include:

  • Responsive design offers a good appearance on phones, tablets and desktop computers.
  • Tools to manage tickets.
  • Statistics – keep track of system ticket data.
  • Custom responses.
  • Staff members.
  • Articles and topics – create articles to solve customer’s frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service.
  • File attachments.
  • CSV import.
  • Notifications
  • Email templates.
  • Internationalization – 10 languages are supported. Besides English, there’s support for Chinese, French, German, Japanese, Hindi, Portuguese, Russian, Spanish, and Turkish.

Website: www.opensupports.com
Support: Blog, Documentation, GitHub code repository
Developer: Ivan Diaz, Juan Cruz Ponzio, Guillermo Giuliana, Max Redigonda and contributors
License: GNU General Public License v3.0

Requirements:

  • PHP 5.6+.
  • MySQL 4.1+.

OpenSupports

The software is built primarily with PHP and ReactJS. Learn PHP with our recommended free books and free tutorials.

Return to Customer Service Trouble Ticketing Home Page | Return to Issue Tracking Systems Home Page


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