Qisutu is a self-hosted ticket system designed for handling customer requests and support workflows. It provides separate agent and customer portals together with email processing, automation, reporting, a knowledge base, configuration management database, and REST API.
The software is based on Perl/CGI, MariaDB or MySQL, and Template Toolkit. It can be installed as an independent instance, with its installer configuring the required web server integration, system services, database, and initial administrator account.
This is free and open source software.
Key Features
- Provides separate portals for agents and customers.
- Creates, manages, searches and tracks support tickets.
- Processes incoming email through IMAP.
- Sends outgoing mail through SMTP.
- Supports Microsoft 365 and Google Workspace or Gmail using OAuth2 and XOAUTH2.
- Automatically retrieves configured mailboxes using an instance-specific daemon.
- Provides configurable automatic replies for customer-related events.
- Offers LDAP and Active Directory authentication for agents and customers.
- Includes configurable customer forms and public web forms.
- Provides a flexible CMDB with custom CI types, fields, relationships and customer assignments.
- Imports customers, contacts, agents and CMDB data from CSV files.
- Includes a multilingual knowledge base and FAQ system.
- Records billable and non-billable working time against tickets.
- Maintains immutable revisions for knowledge base articles and time-accounting corrections.
- Supports installable add-ons through its own module manager.
- Provides a versioned internal API for add-ons.
- Offers a REST API using bearer-token authentication.
- Supports TOTP two-factor authentication.
- Encrypts stored passwords, OAuth tokens and two-factor authentication secrets.
- Includes eleven complete interface languages.
- Provides installation and update scripts with database migration support.
Website: github.com/qisutu/qisutu
Support:
Developer: Franziska Steps
License: GNU Affero General Public License v3.0
Qisutu is written in Perl. Learn Perl with our recommended free books and free tutorials.
This program was suggested by the developer who completed the software form.
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Read our verdict in the software roundup.
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