Frappe Helpdesk manages customer tickets with an agent portal, SLA policies, assignment rules, saved replies and a knowledge base.
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Tag: Customer Support
LibreDesk – self-hosted omnichannel customer support
LibreDesk is a self-hosted customer support desk with shared inboxes, live chat, email, WhatsApp, automation and performance reports.
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FreeScout – self-hosted help desk and shared mailbox
FreeScout is a shared mailbox and help desk for managing team email, customer conversations, internal notes and support workflows.
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osTicket – customer support ticket management system
osTicket manages customer support requests from email and web forms with routing rules, help topics, SLA plans and a customer portal.
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Zammad – web-based customer support and ticket management
Zammad is a customer support platform unifying email, chat, phone and other channels with automation, knowledge base and ticket management.
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