osTicket – customer support ticket system

osTicket is a popular open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

osTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support.

osTicket comes with a web-based installer to simplify the installation process.

Features include:

  • Web and email support: Users can submit tickets either by email or from a web portal.
  • Auto responses: Users (and staff) will receive auto-generated emails informing them of the status of their support request with customizable mail templates.
  • Internal notes: Staff can add internal notes on tickets to help keep track of progress.
  • Alerts: Staff will receive auto-generated email alerts when a ticket has been assigned to them.
  • Role-based access: Various levels of access that allow staff to access specific features.
  • Assign/transfer tickets: Each ticket can be assigned to a staff member or transferred to a different staff member.
  • Various levels of priority for tickets.
  • Auto-refresh support.
  • Captcha support to reduce spam.

Website: osticket.com
Support:
Developer: osTicket.com
License: GNU GPL v2

osTicket

osTicket is written in PHP. Learn PHP with our recommended free books and free tutorials.

Return to Customer Service Trouble Ticketing Home Page


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