Odoo (previously known as Open ERP and TinyERP) is a complete Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software. It is mainly developed to meet the changing needs of an organisation.
Odoo Apps can be used as stand-alone applications, but they also integrate seamlessly so you get a full-featured Open Source ERP when you install several Apps.
Odoo enables users to efficiently manage leads, opportunities, tasks, issues, requests, bugs, campaign, and claims. It manages key tasks such as communication, identification, prioritization, assignment, resolution and notification.
Odoo ensures that all cases are successfully tracked by users, customers and suppliers. It can automatically send reminders, escalate the request, trigger specific methods and lots of others actions based on your enterprise own rules.
- CRM features:
- Automatic incoming and outgoing email processing using the mail gateway.
- Generic and fully customizable system.
- Configuration wizard.
- Integrated with the enterprise calendars.
- Integrated with sales, purchases and after-sales services.
- Enterprise processes running through workflows.
- Dynamic Graphical User Interface.
- Distributed server.
- Flexible workflows.
- Object database.
- Customizable reports.
- NET-RPC and XML-RPC interfaces.
- Accounting (analytic and financial).
- Stock management.
- Sales and purchases management.
- Tasks automation.
- Marketing campaigns.
- Help desk.
- Point Of Sale.
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