OpenSupports is an open source ticket system for giving support to your clients.
It provides you with a better management of your users’ queries. They send you tickets through OpenSupports and you can handle them appropriately.
The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support. It also let you to write articles for common issues or FAQs.
Key Features
- Responsive design offers a good appearance on phones, tablets and desktop computers.
- Tools to manage tickets.
- Statistics – keep track of system ticket data.
- Custom responses.
- Staff members.
- Articles and topics – create articles to solve customer’s frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service.
- File attachments.
- CSV import.
- Notifications
- Email templates.
- Internationalization – 10 languages are supported. Besides English, there’s support for Chinese, French, German, Japanese, Hindi, Portuguese, Russian, Spanish, and Turkish.
Website: www.opensupports.com
Support: Blog, Documentation, GitHub code repository
Developer: Ivan Diaz, Juan Cruz Ponzio, Guillermo Giuliana, Max Redigonda and contributors
License: GNU General Public License v3.0
Requirements:
- PHP 5.6+.
- MySQL 4.1+.
The software is built primarily with PHP and ReactJS. Learn PHP with our recommended free books and free tutorials.
Related Software
| Customer Service Trouble Ticketing Software | |
|---|---|
| Zammad | Web based helpdesk/customer support system with bags of features |
| Request Tracker | Mature enterprise-grade issue tracking system |
| osTicket | Widely-used lightweight support ticket system |
| Roundup | Simple to use and install issue tracking system |
| Libredesk | Self-hosted omnichannel customer support desk |
| FreeScout | Self-hosted help desk and shared mailbox application |
| Frappe Helpdesk | Customer service and ticket management application |
| Znuny | Fork of OTRS |
| OpenSupports | Simple ticketing system |
Read our verdict in the software roundup.
| Issue Tracking Systems | |
|---|---|
| OpenProject | Collaborative project management with planning and tracking |
| Zammad | Web based open source helpdesk/customer support system |
| Plane | Modern project management for issues, cycles, and roadmaps |
| Request Tracker | Mature enterprise-grade issue tracking system |
| MantisBT | Issue tracker implemented in PHP and using MySQL as a database |
| osTicket | Customer support ticket system |
| Fossil | Distributed version control system, bug tracking system and wiki server |
| Bugzilla | Bug Tracking System available through a web interface |
| Roundup | Simple-to-use and install issue-tracking system |
| Trac | Issue tracker implemented in PHP and using MySQL as a database |
| Redmine | Flexible project management web application |
| Flyspray | Simple, web-based bug tracking system written in PHP |
| Znuny | Fork of OTRS |
| Eventum | User friendly and flexible issue tracking system |
| FlowInquiry | Manage tickets, workflows and SLA tracking |
| Pachno | Friendly issue tracking |
| OpenSupports | Simple ticketing system |
| Phorge | Ccmmunity-maintained fork of Phabricator |
| Qisutu | Straightforward ticket management for teams and support workflows |
Read our verdict in the software roundup.
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