CRM

Best Free and Open Source Alternatives to Atlassian Jira Service Management

Atlassian Corporation Plc is a software company founded in 2002 that develops products for software developers, project managers and other software development teams. It employs over 7,000 people and is headquartered in Sydney, Australia.

Atlassian produces a range of proprietary software including software for collaboration, development, and issue tracking software for teams. Atlassian dominates several markets where it still has intense competition.

Broadly speaking, they offer software in three large buckets: These are software development tools; help desk software, or IT service management; and workflow management software. When you think of Atlassian, think project management and collaboration tools.

Many of their programs use a number of open source components. And their GitHub repositories hold lots of open source code. But their main range of software is proprietary. This series looks at free and open source alternatives to Atlassian’s products.

Atlassian Jira Service ManagementAtlassian Jira Service Management offers a flexible IT service management (ITSM) solution offering request management, incident management problem management, change management, asset management, configuration management and knowledge management.

Unfortunately, it is proprietary software. What are the best free and open source alternatives?


1. GLPI

GLPI is a web-based IT Asset Management, issue tracking system and service desk system. This tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legitimate control over your company’s IT budget, and expenses.

The software offers a feature-laden range of features for ITSM such as multi-entity management, multiple authentication system, problem and change management, ITIL compliance, as well as asset and helpdesk reporting.

GLPI
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2. Zammad

Zammad is a web based open source helpdesk/customer support system.

The software offers many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

Zammad provides a REST/JSON API.

Zammad
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3. iTop

IT Operations Portal (iTop) is a comprehensive open source Information Technology Infrastructure Library (ITIL) web based service management tool.

iTop includes a fully customizable configuration management database, a helpdesk system and a document management tool.

iTop
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All articles in this series:

Alternatives to Atlassian's Products
Atlassian BambooBamboo is a continuous integration (CI) and continuous delivery (CD) tool that ties automated builds, tests, and releases in a single workflow.
Atlassian BitbucketBitbucket is a Git-based source code repository hosting service. Bitbucket Server is a combination Git server and web interface product written in Java and built with Apache Maven.
Atlassian ConfluenceConfluence is a web-based corporate wiki written in Java. It’s billed as a remote-friendly team workspace where knowledge and collaboration meet.
Atlassian JiraJira is an issue tracking product that offers bug tracking and agile project management. The software provides a wide range of extensions and integrations.
Atlassian Jira Service ManagementJira Service Management offers an IT service management (ITSM) solution offering request management, incident management problem management and more.
Atlassian OpsgenieOpsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people promptly.
Atlassian SourcetreeSourcetree is a Git client that simplifies how you interact with your Git repositories so you can focus on coding.
Atlassian StatuspageStatuspage brings companies and customers together during downtime with incident communication.
Atlassian TrelloTrello is a web-based, Kanban-style, list-making application. The software is developed by Trello Enterprise, a subsidiary of Atlassian.
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