Configuration Management

iTop – Information Technology Infrastructure Library tool

IT Operations Portal (iTop) is a comprehensive open source Information Technology Infrastructure Library (ITIL) web based service management tool. iTop includes a fully customizable configuration management database, a helpdesk system and a document management tool.

iTop also offers mass import tools and web services to integrate with your IT.

iTop is quite frugal on resources and only requires PHP, MySQL, and Apache installed on the system. Wherever you can run PHP and MySQL, you can run iTop.

iTop was designed with the ease of use in mind and in order to lead the users towards the natural adoption of ITIL best practices.

Features include:

  • Fully customizable CMDB allowing IT operation to document IT inventory. It handles:
    • Contacts, Team and Workgroups.
    • Locations.
    • Infrastructure (Desktop, Servers, Network devices, Circuits, Interfaces, Applications, Patches).
    • Groups of CI.
    • Documents (web, word, excel, PowerPoint, html).
  • HelpDesk and Incident Management.
  • Service and Contract Management.
  • Change Management.
  • Configuration Management.
  • Automatic SLA management.
  • Automatic impact analysis.
  • CSV import tool for all data.
  • Consistency audit to check data quality.
  • Data synchronization (data federation).
  • Error database – document fixes for known issues in order to speed up the resolution process.
  • Dashboards provide an overview of your IT.
  • Localization support.

Website: www.combodo.com/itop-193
Support:
Developer: Combodo
License: GNU General Public License v3.0

iTop
Click image for full size

iTop is written in PHP. Learn PHP with our recommended free books and free tutorials.

Return to Configuration Management Databases


Popular series
Free and Open Source SoftwareThe largest compilation of the best free and open source software in the universe. Each article is supplied with a legendary ratings chart helping you to make informed decisions.
ReviewsHundreds of in-depth reviews offering our unbiased and expert opinion on software. We offer helpful and impartial information.
Alternatives to Proprietary SoftwareReplace proprietary software with open source alternatives: Google, Microsoft, Apple, Adobe, IBM, Autodesk, Oracle, Atlassian, Corel, Cisco, Intuit, and SAS.
GamesAwesome Free Linux Games Tools showcases a series of tools that making gaming on Linux a more pleasurable experience. This is a new series.
Artificial intelligence iconMachine Learning explores practical applications of machine learning and deep learning from a Linux perspective. We've written reviews of more than 40 self-hosted apps. All are free and open source.
Guide to LinuxNew to Linux? Read our Linux for Starters series. We start right at the basics and teach you everything you need to know to get started with Linux.
Alternatives to popular CLI tools showcases essential tools that are modern replacements for core Linux utilities.
System ToolsEssential Linux system tools focuses on small, indispensable utilities, useful for system administrators as well as regular users.
ProductivityLinux utilities to maximise your productivity. Small, indispensable tools, useful for anyone running a Linux machine.
AudioSurveys popular streaming services from a Linux perspective: Amazon Music Unlimited, Myuzi, Spotify, Deezer, Tidal.
Saving Money with LinuxSaving Money with Linux looks at how you can reduce your energy bills running Linux.
Home ComputersHome computers became commonplace in the 1980s. Emulate home computers including the Commodore 64, Amiga, Atari ST, ZX81, Amstrad CPC, and ZX Spectrum.
Now and ThenNow and Then examines how promising open source software fared over the years. It can be a bumpy ride.
Linux at HomeLinux at Home looks at a range of home activities where Linux can play its part, making the most of our time at home, keeping active and engaged.
Linux CandyLinux Candy reveals the lighter side of Linux. Have some fun and escape from the daily drudgery.
DockerGetting Started with Docker helps you master Docker, a set of platform as a service products that delivers software in packages called containers.
Android AppsBest Free Android Apps. We showcase free Android apps that are definitely worth downloading. There's a strict eligibility criteria for inclusion in this series.
Programming BooksThese best free books accelerate your learning of every programming language. Learn a new language today!
Programming TutorialsThese free tutorials offer the perfect tonic to our free programming books series.
Linux Around The WorldLinux Around The World showcases usergroups that are relevant to Linux enthusiasts. Great ways to meet up with fellow enthusiasts.
Stars and StripesStars and Stripes is an occasional series looking at the impact of Linux in the USA.
Subscribe
Notify of
guest

This site uses Akismet to reduce spam. Learn how your comment data is processed.

0 Comments
Inline Feedbacks
View all comments