Configuration Management

iTop – Information Technology Infrastructure Library tool

IT Operations Portal (iTop) is a comprehensive open source Information Technology Infrastructure Library (ITIL) web based service management tool. iTop includes a fully customizable configuration management database, a helpdesk system and a document management tool.

iTop also offers mass import tools and web services to integrate with your IT.

iTop is quite frugal on resources and only requires PHP, MySQL, and Apache installed on the system. Wherever you can run PHP and MySQL, you can run iTop.

iTop was designed with the ease of use in mind and in order to lead the users towards the natural adoption of ITIL best practices.

Features include:

  • Fully customizable CMDB allowing IT operation to document IT inventory. It handles:
    • Contacts, Team and Workgroups.
    • Locations.
    • Infrastructure (Desktop, Servers, Network devices, Circuits, Interfaces, Applications, Patches).
    • Groups of CI.
    • Documents (web, word, excel, PowerPoint, html).
  • HelpDesk and Incident Management.
  • Service and Contract Management.
  • Change Management.
  • Configuration Management.
  • Automatic SLA management.
  • Automatic impact analysis.
  • CSV import tool for all data.
  • Consistency audit to check data quality.
  • Data synchronization (data federation).
  • Error database – document fixes for known issues in order to speed up the resolution process.
  • Dashboards provide an overview of your IT.
  • Localization support.

Developer: Combodo
License: GNU General Public License v3.0

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iTop is written in PHP. Learn PHP with our recommended free books and free tutorials.

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