GLPI is an IT asset management and service desk application that helps organizations maintain information about their technology infrastructure while handling incidents and service requests.
The software combines inventory management with IT service management processes. This allows support teams to associate requests with relevant equipment, software, users, and organizational resources rather than managing tickets independently of the assets involved.
GLPI is designed for environments ranging from smaller IT departments to organizations with complex infrastructure and service requirements. Its integrated approach makes it useful for tracking equipment throughout its lifecycle while maintaining structured support workflows.
This is free and open source software.
Key Features
- Inventory management for computers, peripherals, network devices, and associated components.
- Asset lifecycle tracking with configuration and ownership information.
- IT service desk for handling incidents, service requests, and problems.
- Change management supports planning and tracking modifications to IT infrastructure.
- Service catalogue organizes available IT services and requests.
- Service level management supports response and resolution commitments.
- Knowledge base and frequently asked questions provide reusable support information.
- Software inventory and licence management help monitor installed applications and licence compliance.
- Contract management records suppliers, agreements, and associated documents.
- Financial tracking includes purchasing information, warranties, and depreciation.
- Data center infrastructure management supports racks and associated equipment.
- Asset reservation facilities help coordinate access to shared resources.
- Impact analysis assists with understanding relationships between infrastructure components.
- Entity separation allows different departments or organizational units to manage their information.
- Project management and intervention planning support related IT activities.
- Search and reporting capabilities help analyse inventory and service data.
- Plugin architecture extends the application’s functionality.
Website: github.com/glpi-project/glpi
Support:
Developer: Teclib’ and contributors
License: GNU General Public License v3.0
GLPI is written in PHP. Learn PHP with our recommended free books and free tutorials.
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Read our verdict in the software roundup.
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