vtiger CRM is an easy to install Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solution.
The software provides CRM functionality including contact management, campaigns, sales pipeline, calendar, project Manager, customer portal and documents. There are also ERP modules available such as inventory.
vtiger CRM is widely regarded as a leading open source CRM tool. It was originally forked from SugarCRM.
- Sales Force Automation – streamlines and enhances the operations of sales teams:
- Lead Management.
- Opportunity Management.
- Account Management.
- Contact Management.
- Activity Management.
- Reports & Dashboards.
- Customer Support & Service:
- Ticket management.
- Customer Self Service Portal.
- Knowledge Base.
- Marketing Automation:
- Campaign Management.
- Lead Management.
- Email Marketing.
- Inventory Management:
- Product Management.
- Order Management.
- Sales Quotes.
- Activity Management:
- To Dos, Meetings and Calls.
- Shared Calendar.
- Activity History.
- Recurring Events.
- Email notifications.
- Reports & Dashboards:
- Key Metrics.
- Pre-built reports and dashboards.
- Report Folders.
- Customizable Reports.
- Product Customization.
- Security Management.
- Productivity Add-ons.
- Supports many extensibility and configurability options.
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