For a profit-making business to be successful, the customer must rank as the most important part of the chain. After all, without customers the business would not even exist.
In simple terms, Customer Relationship Management (CRM) represents the way an organisation keeps track with its existing and potential future customers. CRM software offers the means to support these processes. This type of software stores information about customers. But its functionality far extends that of say a traditional database. It also allows companies to measure and control contacts with customers, to provide the flexibility to get the right information to the right individual at the right time.
The purpose of this article is to focus on software which helps to improve the level of service provided by a firm to its customers, as well as to maximise the organisation’s profitability.
To provide an insight into the quality of software that is available, we have compiled a list of 12 high quality free Linux CRM software. Hopefully, there will be something of interest for anyone who wishes to enhance their organisation’s efficiency.
Here’s our take on the open source CRM software.
Now, let’s explore the CRM applications at hand. For each title we have compiled its own portal page, a full description with an in-depth analysis of its features, screenshots, together with links to relevant resources.
|Customer Relationship Management (CRM) Software|
|Odoo||A complete ERP and CRM modular system|
|Vtiger||Mainly for small and medium businesses|
|SuiteCRM||Enterprise-ready fork of SugarCRM|
|Apache OFBiz||Suite of enterprise applications built on a common architecture|
|OBM||Open Business Management|
|Dolibarr||Compact ERP & CRM|
|EspoCRM||People, companies or opportunities – all in an easy and intuitive interface|
|CiviCRM||Constituent relationship management solution|
|Compiere||ERP & CRM solution for small and medium-sized enterprises|
|ERP5||Mission critical software
|iDempiere||Business solution offering ERP, CRM & SCM functionality|
|hipergate||CRM & Groupware|
Read our complete collection of recommended free and open source software. The collection covers all categories of software.
The software collection forms part of our series of informative articles for Linux enthusiasts. There's tons of in-depth reviews, alternatives to Google, fun things to try, hardware, free programming books and tutorials, and much more.