A customer service trouble ticketing (or help desk) is an information and assistance resource that helps the resolution of computer related problems. We recommend the finest open source options.
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Tag: trouble ticketing
Frappe Helpdesk – customer service and ticket management
Frappe Helpdesk manages customer tickets with an agent portal, SLA policies, assignment rules, saved replies and a knowledge base.
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LibreDesk – self-hosted omnichannel customer support
LibreDesk is a self-hosted customer support desk with shared inboxes, live chat, email, WhatsApp, automation and performance reports.
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FreeScout – self-hosted help desk and shared mailbox
FreeScout is a shared mailbox and help desk for managing team email, customer conversations, internal notes and support workflows.
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Znuny – enterprise ticketing and service management system
Znuny is an enterprise service desk with email ticketing, workflow automation, escalation controls, dynamic fields and reporting tools.
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Roundup – customizable issue tracking system
Roundup is a customizable issue tracking system with web, email and command-line interfaces, configurable fields and REST APIs.
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OTRS – ticket and process management system
OTRS is a Ticket Request System with many features to manage customer telephone calls and e-mails.
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osTicket – customer support ticket management system
osTicket manages customer support requests from email and web forms with routing rules, help topics, SLA plans and a customer portal.
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Request Tracker – enterprise-grade issue and ticket tracking
Request Tracker is an enterprise ticketing platform for service desks, featuring email workflows, automation, permissions and reporting.
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Zammad – web-based customer support and ticket management
Zammad is a customer support platform unifying email, chat, phone and other channels with automation, knowledge base and ticket management.
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OpenSupports – simple ticketing system
OpenSupports is a ticket system for giving support to your clients.
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