A customer service trouble ticketing (or help desk) is an information and assistance resource that helps the resolution of computer related problems. We recommend the finest open source options.
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Tag: trouble ticketing
Roundup – issue-tracking system
Roundup is a simple-to-use and install issue-tracking system with command-line, web and e-mail interfaces.
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OTRS – ticket and process management system
OTRS is a Ticket Request System with many features to manage customer telephone calls and e-mails.
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osTicket – customer support ticket system
osTicket is a support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms.
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Request Tracker – enterprise-grade issue tracking software
RT is an enterprise-grade issue tracking system keeping track of what needs to get done, who is working on which tasks.
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Zammad – web-based user support/ticketing software
Zammad is a web based open source helpdesk/customer support system offering many features to manage customer communication.
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OpenSupports – simple ticketing system
OpenSupports is a ticket system for giving support to your clients.
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