Issue tracking systems cover a few different types of computer software applications which help to manage and maintain lists of issues in a number of ways. One of the most common types of an issue tracker is the bug tracking system. This system tracks issues by helping software developers keep on top of reported software bugs and acts as an aid in quality assurance. The other main types of issue tracking systems are service desk and help desk management software which help firms create, update, and resolve reported customer issues.
Issue tracking systems play an important role for any development project and collaborative venture, enabling developers and corporate project teams to concentrate on identifying issues and tasks, ensuring that they are resolved, and at the same time to stay focused on what is important.
There is a wide range of issue tracking systems that have been released under an open source license. To provide an insight into the software that is available, we have compiled a list of 9 high quality Linux issue tracking systems. We have chosen software of varying complexity, with some applications concentrating on being as simple to set up and configure as possible.
Here’s our recommendations captured in a legendary ratings chart.
Let’s explore the 12 issue tracking systems at hand. For each title we have compiled its own portal page, a full description with an in-depth analysis of its features, a screenshot of the software in action, together with links to relevant resources.
| Issue Tracking Systems | |
|---|---|
| Zammad | Web based open source helpdesk/customer support system |
| Request Tracker | Mature enterprise-grade issue tracking system |
| MantisBT | Issue tracker implemented in PHP and using MySQL as a database |
| Bugzilla | Bug Tracking System available through a web interface |
| Roundup | Simple-to-use and install issue-tracking system |
| Redmine | Flexible project management web application |
| Fossil | Distributed version control system, bug tracking system and wiki server |
| Trac | Issue tracker implemented in PHP and using MySQL as a database |
| OpenSupports | Simple ticketing system |
| Flyspray | Simple, web-based bug tracking system written in PHP |
| Eventum | User friendly and flexible issue tracking system |
| Pachno | Friendly issue tracking |
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