i-doit
i-doit is an open source web based IT documentation
and Configuration Management Database.
This application documents IT-systems and their changes,
defines emergency plans, displays vital information and helps to ensure
a stable and efficient IT operation. i-doit allows a rich amount of
technical information to be filed for each element from a wall outlet
to a mainframe in a structured way.
All information can be organised (details flexibly adjusted),
stored and maintained in one place. This allows simple Helpdesk,
Support and Planning functions and provides the basis for quality
assurance and certification.
i-doit allows services to be documented as a logical grouping
of objects placed in relation to each other. This provides the basis
for (ITIL) processes such as Change and Problem Management, helps to
control and manage the SLA (Service Level Agreement) or the
communication with users.
Its interfaces to other ITSM applications (like Nagios,
Request Tracker etc.) allow the entering of data only once in the ITSM
environment. i-doit maintains one holistic view of the operational
situation.
Features include:
- Configuration Management Database:
- Any relationships between objects
- Rectified relationships
- IT-services modeling
- ITIL
- IT Documentation
- Inventory
- Asset Management
- Infrastructure Planning
- Ticket System
- Cable Management
- Patch Management
- IP Address Management
- Virtual systems
- Cluster
- Storage Area Networks
- Reporting:
- Reports from online repository
- Export in PDF, CSV, HTML
- Logging:
- Automatic change log
- With comments
- Workflows:
- Tasks
- Check lists
- Status tracking
- Notification
- Interfaces:
- XML: import and export
- CSV: import
- LDAP: authentication
- OCS-inventory: import
- h-inventory: import
- Nagios: export
- Nagios: status data
- Request Tracker: synchronisation
- Syslog: import
- Full-text search
- Templates
- Archive function
- Rights system
- Multi-client capability
- Adjustable depth of detail
- Infrastructure-Cis
- System components
- Contracts, handbooks, plans
- Complex IT-structure
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Last Updated Saturday, September 01 2012 @ 05:40 AM EDT
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