Eventum
Eventum is an open source user friendly and flexible
issue tracking system, that can be used by a support department
to track incoming technical support requests, or by a software
development team to quickly organize tasks and bugs.
Eventum is used by the MySQL AB Technical Support team.
Features include:
- Projects
- Users - Assigned Projects and Roles to set the desired
level of access:
- Viewer
- Reporter
- Customer
- Standard user
- Developer
- Manager
- Administrator
- Email integration - allows emails to be sent from and
received by Eventum
- Queuing and granular preferences per user for email
routing, updates, and tracking
- Email routing interface
- Reporting system
- RSS feeds
- Fulltext search allows users to search issues by using
MySQL FULLTEXT support

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Last Updated Friday, May 18 2012 @ 06:51 PM EDT |