eTicket
eTicket is a proficient and versatile PHP-based electronic
support ticket system that
can receive tickets via email (pop3/pipe) or a web form. It also offers
a ticket manager with good functionality.
Features include:
- Supports aliases/piping with perl gateway
- Supports POP3 login with optional crontab.
- Uses Perl gateway, PHP backend, and MySQL database
- Handles unlimited emails
- Admin/Supporter/User panels
- Email Intervals to prevent autoresponder loops
- Max Allowed to limit maximum tickets user can have opened
- Filters to remove messages in replies
- Accept attachments and limit size
- Easy to upgrade/install
- Easy to style using themes
- RSS feeds for clients
- Captcha on web forms to reduce spam
Return
to Customer Service Trouble Ticketing Home Page
Last Updated Saturday, March 31 2012 @ 02:45 PM EST
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