LinuxLinks.com
Newbies What Next ? News Forums Calendar

Search





News Sections
Home
General News (3987/0)
Reviews (637/0)
Press Releases (465/0)
Distributions (197/0)
Software (911/0)
Hardware (537/0)
Security (192/0)
Tutorials (356/0)
Off Topic (181/0)


User Functions
Username:

Password:

Don't have an account yet? Sign up as a New User


Events
There are no upcoming events




OTRS

OTRS

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The software lets you manage incoming inquiries, complaints, support requests, defect reports, and other communications. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

 OTRS 4 PL8

Price
Free to download

Size
291MB
License

Affero GPL v3

Developer
OTRS Inc.

Website
otrs.org

System Requirements
Perl 5.8.8 or higher
Webserver: Apache 2 and mod_perl2 OR IIS6 or higher
Databases: MySQL 4.1 or higher, PostgreSQL 8.0 or higher, Oracle 10g or higher, DB2 8 or higher
MSSQL 2000 or higher

Support:
DemoMailing Lists, OTRS-Manager

Selected Reviews:
CESNET

Features include:

  • Multilingual web user interface using its own templating mechanism called DTL (Dynamic Template Language)
    • Agent web interface for viewing and working on all customer requests
    • Admin web interface for changing system things
    • Customer web interface for viewing and sending infos to the agents
    • Web interface with themes support
    • Web interface with Single sign on (e. g. HTTPBasicAuth or LogonTickets)
    • Multi language support (Brazilian Portuguese, Bulgarian, Czech, Chinese, Dutch, Danish, English, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Turkish and Vietnam)
    • Customize the output templates (dtl) release independently
    • Multi attachment support
    • Easy and logical to use
  • Ticket:
    • Custom queue view and queue view of all requests
    • Ticket locking
    • Ticket replies (standard responses)
    • Ticket autoresponders per queue
    • Ticket history, evolution of ticket status and actions taken on ticket
    • Ability to add notes (with different note types) to a ticket
    • Ticket zoom feature
    • Tickets can be bounced or forwarded to other email addresses
    • Ticket can be moved to a different queue (this is helpful if emails are for a specific subject)
    • Ticket priority
    • Ticket time accounting
    • Ticket print view (PDF)
    • Ticket pending feature
    • Ticket responsible feature
    • Ticket bulk feature
    • Ticket hook divider
    • Ticket event module layer
    • Generic agent to do automatically actions on tickets (based on scheduled jobs)
    • Content fulltext search
    • Ticket ACL support
    • Ticket workflow feature
    • Ticket Overviews and global bulk action
    • Master/Slave tickets
    • Standard reports
  • Multiuser system
  • Highly scalable
  • Integreated functionality for creating, reworking and searching FAQ texts
  • Management Dashboard with plugins
  • AJAX based customer search and auto completion
  • Secure SMTP

OTRS in action

Return to Customer Service Trouble Ticketing Home Page | Return to Issue Tracking Systems Home Page

Bookmark and Share


Last Updated Wednesday, May 27 2015 @ 02:31 PM EDT


We have written a range of guides highlighting excellent free books for popular programming languages. Check out the following guides: C, C++, C#, Java, JavaScript, CoffeeScript, HTML, Python, Ruby, Perl, Haskell, PHP, Lisp, R, Prolog, Scala, Scheme, Forth, SQL, Node.js (new), Fortran (new), Erlang (new), Pascal (new), and Ada (new).


Group Tests
100 Essential Apps
All Group Tests


Top Free Software
5 Office Suites
3 Lean Desktops
7 Document Processors
4 Distraction Free Tools
9 Project Management
4 Business Solutions
9 Groupware Apps
14 File Managers
10 Databases
21 Backup Tools
21 Productivity Tools
5 Note Taking Apps
9 Terminal Emulators
21 Financial Tools
5 Bitcoin Clients
21 Text Editors
21 Video Emulators
21 Home Emulators
42 Graphics Apps
6 CAD Apps
42 Scientific Apps
10 Web Browsers
42 Email Apps
12 Instant Messaging
10 IRC Clients
7 Twitter Clients
12 News Aggregators
11 VoIP Apps
42 Best Games
9 Steam Games
42 Audio Apps
5 Music Streaming
42 Video Apps
5 YouTube Tools
80 Security Apps
9 System Monitoring
8 Geometry Apps
Free Console Apps
14 Multimedia
4 Audio Grabbers
9 Internet Apps
3 HTTP Clients
5 File Managers
Programming
8 Compilers
9 IDEs
9 Debuggers
7 Revision Control Apps
6 Doc Generators
Free Web Software
21 Web CMS
14 Wiki Engines
8 Blog Apps
6 eCommerce Apps
5 Human Resource Apps
10 ERP
10 CRM
6 Data Warehouse Apps
8 Business Intelligence
6 Point-of-Sale

Other Articles
Migrating from Windows
Back up your data
20 Free Linux Books
24 Beginner Books
12 Shell Scripting Books


Older Stories
Sunday 04/12
  • First Peek at XBian on the Raspberry Pi 2 (0)

  • Saturday 04/04
  • First Look at OSMC RC on the Raspberry Pi 2 (0)

  • Sunday 03/29
  • First Steps with OpenELEC on the Raspberry Pi 2 (0)
  • Ubuntu MATE 15.04 for Raspberry Pi 2 (0)

  • Monday 03/16
  • MIPS Creator CI20 v Raspberry Pi 2 (0)
  • Raspberry Pi 2: Raspbian (ARMv6) v Linaro (ARMv7) (0)

  • Friday 03/06
  • Raspberry Pi 2 review (0)

  • Sunday 02/22
  • Chess in a Few Bytes (0)
  • Learn the Art of Computer Programming With These Great Free Beginner Books (2)
  • CD Audio Grabbers (0)


  • Vote

    What Linux distribution do you run on your main computer?

    Debian
    Fedora
    Mint
    Slackware
    openSuSE
    Arch
    Ubuntu
    Redhat
    Mageia
    CentOS
    FreeBSD
    Results
    838 votes | 3 comments

    Built with GeekLog and phpBB
    Comments to the webmaster are welcome
    Copyright 2009 LinuxLinks.com - All rights reserved