Request Tracker
RT is an enterprise-grade issue tracking system. It allows
organizations
to keep track of what needs to get done, who is working on which tasks,
what's already been done, and when tasks were (or weren't) completed.
RT is used by Fortune 50 companies, government agencies,
educational institutions, non-profits, and development organizations
around the world. RT is used by systems administrators, customer
support staffs, NOCs, developers, and even marketing departments to
track issues, outages, bugs, requests, and all kinds of other things at
thousands of sites around the world.
RT is written in Perl and runs on the Apache and lighttpd web
servers using mod_perl or FastCGI with data stored in either MySQL,
PostgreSQL, Oracle or SQLite. It is possible to extend the RT interface
using plug-ins written in Perl.
RT 4.0.5
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Price
Free to download
Size
5.6MB
License
GNU GPL v2
Developer
Best Practical Solutions, LLC
Website
bestpractical.com/rt
System Requirements
Perl 5.8.3 or higher
A supported SQL database (MySQL 4.0.13 or higher, Postgres 7.2 or
higher, Oracle 0iR2 or higher)
Apache 1.x or 2.x
Various Perl modules
Support
Sites:
Documentation,
Wiki,
FAQ,
Blog,
Extensions
Selected
Reviews:
Linux
Planet
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Features include:
- Install to many different devices: desktop, laptop, tablet,
cell phone
- Highly customizable
- Interace via email
- Email support provides:
- Auto-responses
- Attachments
- Full customization of email rules
- Dashboards and relationship graphs to show you the big
picture
- Seamless PGP support for encrypting, decrypting, signing,
and verifying outgoing and incoming email
- Richtext editing to easily format your correspondence
- Time tracking and reporting, including support for service
level agreements
- Integration with your existing user login system
- A self-service interface for non-users to interact with
their tickets
- Integrates with RTFM, Best Practical's knowledge base
application
- Full REST API to talk to API
- Command-line client
- Install extensions for additional features and functionality
- Available in more than 15 languages
Return
to Customer Service Trouble Ticketing Home Page | Return
to Issue Tracking Systems Home Page
Last Updated Friday, May 18 2012 @ 08:03 PM EDT
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