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Request Tracker

Request Tracker

RT is an enterprise-grade issue tracking system. It allows organizations to keep track of what needs to get done, who is working on which tasks, what's already been done, and when tasks were (or weren't) completed.

RT is used by Fortune 50 companies, government agencies, educational institutions, non-profits, and development organizations around the world. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.

RT is written in Perl and runs on the Apache and lighttpd web servers using mod_perl or FastCGI with data stored in either MySQL, PostgreSQL, Oracle or SQLite. It is possible to extend the RT interface using plug-ins written in Perl.

 RT 4.2.4

Price
Free to download

Size
7.2MB
License

GNU GPL v2

Developer
Best Practical Solutions, LLC

Website
bestpractical.com/rt

System Requirements
Perl 5.8.3 or higher
A supported SQL database (MySQL 4.0.13 or higher, Postgres 7.2 or higher, Oracle 0iR2 or higher)
Apache 1.x or 2.x
Various Perl modules

Support:
Documentation, Wiki, FAQ, Blog, Extensions

Selected Reviews:
Linux Planet

Features include:

  • Install to many different devices: desktop, laptop, tablet, cell phone
  • Highly customizable
  • Interace via email
  • Email support provides:
    • Auto-responses
    • Attachments
    • Full customization of email rules
  • Dashboards and relationship graphs to show you the big picture
  • Seamless PGP support for encrypting, decrypting, signing, and verifying outgoing and incoming email
  • Richtext editing to easily format your correspondence
  • Time tracking and reporting, including support for service level agreements
  • Integration with your existing user login system
  • A self-service interface for non-users to interact with their tickets
  • Integrates with RTFM, Best Practical's knowledge base application
  • Full REST API to talk to API
  • Command-line client
  • Install extensions for additional features and functionality
  • Available in more than 15 languages

Request Tracker in action

Return to Customer Service Trouble Ticketing Home Page | Return to Issue Tracking Systems Home Page

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Last Updated Saturday, May 31 2014 @ 02:51 PM EDT


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