osTicket
osTicket is a popular open source support ticket system.
It seamlessly integrates inquiries created via email, phone and
web-based forms into a simple easy-to-use multi-user web interface.
osTicket is designed to help you streamline support requests
and improve customer support efficiency by providing staff with tools
they need to deliver fast, effective and measurable support.
osTicket comes with a web-based installer to simplify the
installation process
osTicket 1.6.0
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Price
Free to download
Size
0.3MB
License
GNU GPL v2
Developer
osTicket.com
Website
osticket.com
System Requirements
PHP 4.3 or higher
MySQL 4.4 or higher
Support
Sites:
Wiki,
Forums
Selected
Reviews:
Linux.com
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Features include:
- Web and email support: Users can submit tickets either by
email or from a web portal
- Auto responses: Users (and staff) will receive
auto-generated emails informing them of the status of their support
request with customizable mail templates
- Internal notes: Staff can add internal notes on tickets
to help keep track of progress
- Alerts: Staff will receive auto-generated email alerts when
a ticket has been assigned to them
- Role-based access: Various levels of access that allow
staff to access specific features
- Assign/transfer tickets: Each ticket can be assigned to a
staff member or transferred to a different staff member
- Various levels of priority for tickets
- Auto-refresh support
- Captcha support to reduce spam
Return
to Customer Service Trouble Ticketing Home Page
Last Updated Saturday, March 31 2012 @ 02:40 PM EST
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