LinuxLinks.com
Newbies What Next ? News Forums Calendar

Search





News Sections
Home
General News (3973/0)
Reviews (628/0)
Press Releases (464/0)
Distributions (187/0)
Software (858/0)
Hardware (522/0)
Security (192/0)
Tutorials (338/0)
Off Topic (181/0)


User Functions
Username:

Password:

Don't have an account yet? Sign up as a New User


Events
There are no upcoming events




osTicket

osTicket

osTicket is a popular open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

osTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support.

osTicket comes with a web-based installer to simplify the installation process

 osTicket 1.7.1.3

Price
Free to download

Size
1.3MB
License

GNU GPL v2

Developer
osTicket.com

Website
osticket.com

System Requirements
PHP 4.3 or higher
MySQL 4.4 or higher

Support Sites:
Wiki, Forums

Selected Reviews:
Linux.com

Features include:

  • Web and email support: Users can submit tickets either by email or from a web portal
  • Auto responses: Users (and staff) will receive auto-generated emails informing them of the status of their support request with customizable mail templates
  • Internal notes: Staff can add internal notes on tickets to help keep track of progress
  • Alerts: Staff will receive auto-generated email alerts when a ticket has been assigned to them
  • Role-based access: Various levels of access that allow staff to access specific features
  • Assign/transfer tickets: Each ticket can be assigned to a staff member or transferred to a different staff member
  • Various levels of priority for tickets
  • Auto-refresh support
  • Captcha support to reduce spam

osTicket in action

Return to Customer Service Trouble Ticketing Home Page

Bookmark and Share


Last Updated Sunday, September 22 2013 @ 12:54 AM EDT


We have written a range of guides highlighting excellent free books for popular programming languages. Check out the following guides: C, C++, C#, Java, JavaScript, CoffeeScript, HTML, Python, Ruby, Perl, Haskell, PHP, Lisp, R, Prolog, Scala, Scheme, Forth, and SQL.


Group Tests
All Group Tests

Top Free Software
6 Office Suites
7 Document Processors
6 Lean Desktops
6 Desktop Search
9 Project Management
9 Groupware Apps
14 File Managers
10 Databases
21 Backup Tools
21 DVD Tools
21 Window Managers
21 Productivity Tools
9 Terminal Emulators
21 Financial Tools
21 Text Editors
21 Video Emulators
21 Home Emulators
42 Graphics Apps
6 CAD Apps
42 Scientific Apps
10 Web Browsers
42 Email Apps
12 Instant Messaging
10 IRC Clients
7 Twitter Clients
12 News Aggregators
11 VoIP Apps
11 Remote Display Apps
42 Best Games
42 More Games
21 More Games
21 Notable Games (1)
21 Notable Games (2)
21 Notable Games (3)
8 ASCII Games
9 Educational Games
42 Audio Apps
42 Video Apps
6 Screencasting Apps
80 Security Apps
9 System Monitoring
6 Family History Apps
11 PDF Tools
6 Music Servers
6 Collection Managers
7 Calculator Apps
8 Geometry Apps
Free Console Apps
14 Multimedia
Programming
8 Compilers
9 IDEs
9 Debuggers
7 Revision Control Apps
6 Doc Generators
'Free' Proprietary
21 Closed-Source Apps
Top Commercial Apps
42 Games
Free Web Software
21 Web CMS
14 Wiki Engines
8 Blog Apps
6 eCommerce Apps
5 Human Resource Apps
10 ERP
10 CRM
6 Data Warehouse Apps
8 Business Intelligence
6 Point-of-Sale

All Group Tests

Other Articles
Migrating from Windows
Back up your data
Distribution Guide
Distro Portal Pages
20 Free Linux Books
Running Linux Under Windows


Older Stories
Monday 02/17
  • Need a Good Bitcoin Client? (0)

  • Sunday 02/09
  • 5 Highly Promising Cross-Platform IDEs (0)
  • Play the Best Linux Puzzle Games (0)
  • Essential LaTeX Tools (0)
  • Unleashing the Best Open Source Social Networking Software (0)
  • Media Streaming with Top UPnP Servers (0)
  • Highlighting the Top Open Source Pandora Radio Clients (0)

  • Tuesday 12/24
  • Spotlighting the Top Open Source Crafting Tools (0)

  • Sunday 12/15
  • Uncovering the Best Open Source Google Analytics Alternatives (0)
  • Top Email Encryption Tools (0)


  • Vote

    What do you find MOST attractive about Open Source software?

    Amount of customization
    Security
    Freedom provided
    Speed of development
    Quality
    Multiple versions
    Cost
    Potential to contribute
    Ability to modify code
    Results
    4695 votes | 2 comments

    Built with GeekLog and phpBB
    Comments to the webmaster are welcome
    Copyright 2009 LinuxLinks.com - All rights reserved