6 of the Best Free Linux Customer Service Trouble
A customer service trouble ticketing (or help desk) is an
information and assistance resource that helps the resolution of
problems. Companies seeking to offer better customer service
often provide help desk support via the telephone, website, and or by
email. Help desks may also be set up simply for internal use, to
provide help to a firm's employees. The importance of the help desk
cannot be overrated, and it represents a core part of a
Help desk software is crucial to the smooth operation of a
help desk and customer support staff. Without high quality
software, tracking help desk support issues can be extremely difficult
and can result in the deterioration of customer relationships. Tracking
and responding to help desk calls is quicker and more effective when
using well designed help desk software. This type of software helps
organisations to manage their email better, as well as offering
powerful request management, and an audit trail, logging and tracking
users' requests for assistance.
There is a good selection of open source help desk software
available for Linux.
To provide an insight into the quality of software that is
available, we have compiled a list of 6 rich and intuitive help desk
Hopefully, there will be something of interest for any organisation
that wants to provide excellent support to its customers or employees.
Now, let's explore the 6 help desk applications at hand. For
each title we have compiled its own portal page, a full description
with an in-depth analysis of its features, screenshots, together with
links to relevant resources and reviews.
|Customer Service Trouble
||Widely-used lightweight support ticket system
enterprise-grade issue tracking system
||Open source Ticket Request System
flexible project management, bug tracking and help desk solution
||Simple to use and install issue tracking system
ticket system with a capable ticket manager
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Last Updated Sunday, September 22 2013 @ 12:53 AM EDT